We accept returns and exchanges. Please, read the following conditions and learn about the process.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging. 

If you think you are eligible, please contact us.

Returns Method – New Zealand

If we confirm your eligibility, we’ll send you a shipping label for your return, to allow you to easily send back your item, for free. This shipping label is tracked, and the parcel can be picked-up by Courier Post at your home. Simply use this page to do so.

We’ll provide a complete explanation of the process in an email.

Returns Method – International

Returning the parcel will be at your cost and responsibility. We strongly recommend a tracked service.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Refunds

Refunds will be processed via your original method of payment.

Exchanges

You can exchange your item within 14 days. 

We’ll send you a shipping label for your return, to allow you to easily send back your item, for free. This shipping label is tracked, and the parcel can be picked-up by Courier Post at your home. Simply use this page to do so.

We’ll provide a complete explanation of the process in an email.

If you need to exchange it for the same item, contact us.

The process is the same as for a return.